Delete your Mastery account

This page explains how to delete your account in the Mastery app (The Mastery App), published by Mastery Holdings Company, and what happens to your data when you do.

Delete it in the app

Open the Mastery app and sign in.
Go to Settings, then Account.
Tap Deactivate Account and confirm.

Or ask us to delete it

If you can't use the app, email privacy@masteryhq.io from the email address on your account, with the subject "Delete my Mastery account". We may ask you to confirm your identity before we act on the request, and we'll reply to let you know when it's done.

Email a deletion request

What gets deleted

Your account is closed straight away. If you sign back in within 30 days, it is restored. After 30 days, we permanently delete the personal information associated with your account, including your profile, your activity and progress, and what you created in the app.

What we keep

We may keep some information where the law requires or permits it, such as for security, fraud prevention, dispute resolution, legal holds and compliance. Copies in backups kept for disaster recovery are removed as those backups expire. We may keep de-identified or aggregated data that can no longer be linked to you. See section 7 of our Privacy Policy for details.

Subscriptions

Deleting your account doesn't cancel a subscription bought through Google Play or the App Store. Cancel it in your Google Play or Apple ID subscription settings to stop being billed.